Frequently Asked Questions – VPNhub

A VPN, or Virtual Private Network, is a private network you can connect to over a regular internet connection. When you connect to a VPN, all the data you send and receive becomes encrypted, protecting your privacy online. Another benefit of a VPN is that your virtual location is masked, third parties won’t be able to know your exact location.

VPNhub creates private networks on our own private servers. You connect securely to the server of your choice, and you can switch between servers whenever you want. When you connect to a server, it changes your virtual location to the location of that server and encrypts your data, protecting you from potential online threats.

Make sure you’re connected to the internet, either with cellular data or through a Wi-Fi network. Open VPNhub and simply tap on the lock icons in the middle of the screen . You’ll be virtually connected to the location of the server of your choosing and your data will be encrypted. Then simply open your browser of choice and surf the web securely.

Yes! We never store, collect, sell, or transmit your personal info to third parties. You can read our privacy policy at https://www.appatomic.net/privacy_policy.php

All our data is encrypted, that mean that your ISP or anybody won’t be able to know what you are doing while using VPNhub.

To use the Desktop version of VPNhub on Windows or MacOS, you need to be a premium member. Please check the section “How do I become a Premium user?”

While we do our very best to support internet access and freedom of information for all in most every country around the world, we have had reports that our vpn might be blocked in:

• Burma/Myanmar
• Cuba
• Iran
• North Korea
• Sudan
• Syria
• Qatar
• Saudi Arabia
• UAE
• Egypt
• China

While we cannot say that it’s impossible to connect in these countries, there are a few challenges to overcome.

Decide what you are using the VPN for, and then choose a server accordingly.

If you are connecting strictly for anonymity, connect to the location closest to you.

If you are connecting in order to mask your location, choose the server in the location in which you wish to be identified.

Yes! VPNhub will not work unless you’re connected to the internet, either by wi-fi or mobile data.

The free version of VPNhub allows you to enjoy unlimited data, though standard fees from your mobile provider/ISP apply.

VPNhub needs permission to access your device to install a VPNhub profile. The app won’t work if you don’t allow this permission.

VPNhub Premium is VPNhub but with added features and content.

You get no more ads, a faster connection and you can choose from a wide range of countries.

Yes we do! We offer a 7 day Free Trial.

• Install VPNhub on your Android or iOS mobile device.
• Purchase a Premium upgrade from within the app.

• Visit that page: https://www.vpnhub.com/premium/signup
• Choose the email, password and the Plan you wan to subscribe.
• Complete the transaction process by entering your payment information
• You now have access to VPNhub Premium, just use your email and password to login in the apps.

Yes! If you choose to create a VPNhub account after your purchase, then you can use your VPN HUB Premium subscription on up to 3 devices, including iPhone, iPad, Android phones, and Android tablets

In the Apps: If you are a registered premium user and have been logged out of your account or if you want to use your account on another device, open VPNhub’s menu, select the Log In option and enter your e-mail address and password.

Member Area : Visit that Page : https://www.vpnhub.com/premium/login

You’ve come so far – don’t jump ship just yet! We’d love your feedback on how we can make VPN HUB Premium better for you. Please send us your thoughts at support@vpnhub.com. Still want to cancel? Here is how you should do it, but don’t forget that you will now see ads, have a slower speed and will only be able to use VPNhub on your Mobile devices.

1. From iOS device:
2. Please visit this url : https://support.apple.com/en-ca/HT202039
3. From Android device:
4. Please visit this url: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
5. From Desktop:
6. Please login and visit your member area here: https://www.vpnhub.com/premium/login

For Mobile App : Select “Account & Support” in the menu and tap on “Change Password”. You’ll be asked to confirm your identity through your registered e-mail account and will then be guided through the process to change your password.

For Desktop use this link : Forgot Password

For Mobile: From the login screen, tap “Forgot your password?” You’ll be prompted to confirm your identity by email and will then be guided through the process to reset your password.

For Desktop use this link : Change Password

Contact us at support@vpnhub.com with your account username (the e-mail or Google account you used to create your account) and we’ll help.