About VPNhub

What is a VPN?

A VPN, or Virtual Private Network, is a private network you can connect to over a regular internet connection.
When you connect to a VPN, all the data you send and receive becomes encrypted, protecting your privacy online.
Another benefit of a VPN is that your virtual location can be modified, which can allow you to access
geographically restricted content.

How does it work?

VPNhub creates private networks on our own private servers. You connect securely to the server of your
choice, and you can switch between servers whenever you want. When you connect to a server, it changes
your virtual location to the location of that server and encrypts your data, protecting you from potential
online threats.

How do I use VPNhub?

Make sure you’re connected to the internet, either with cellular data or through a Wi-Fi network.
Open VPNhub and simply tap on the lock icons in the middle of the screen. You’ll be virtually connected
to the location of the server of your choosing and your data will be encrypted. Then simply open your
browser of choice and surf the web securely.

Does VPNhub protect my personal information?

Yes! We never store, collect, sell, or transmit your personal info to third parties. You can read our
privacy policy at https://www.appatomic.net/privacy_policy.php

Will my ISP/mobile provider know what I do with VPNhub?

All our data is encrypted, that means that your ISP or anybody won’t be able to know what you
are doing while using VPNhub.

Desktop Apps – Windows & MacOS

Please note that the Windows version and MacOS desktop version are only for premium subscribers. So please subscribe to premium on your mobile device to be able to use the desktop versions.

About Location

Does your VPN work in my country?

While we do our very best to support internet access and freedom of information for all in most
every country around the world, we are a US-based company and are forbidden to do business with
the following countries:

  • Burma/Myanmar
  • Cuba
  • Iran
  • North Korea
  • Sudan
  • Syria

Although we are allowed to do business in the countries below as well, we have had reports
that our VPN might be blocked in:

  • Qatar
  • Saudi Arabia
  • UAE
  • Egypt
  • China

While we cannot say that it’s impossible to connect in these countries, there are a few
challenges to overcome.

What is the best server for me to connect to?

Decide what you are using the VPN for, and then choose a server accordingly.

If you are connecting strictly for anonymity, connect to the location closest to you.

If you are connecting in order to mask your location, choose the server in the location in
which you wish to be identified.

About Bandwidth

Do I need an internet connection to use VPNhub?

Yes! VPNhub will not work unless you’re connected to the internet, either by Wi-Fi or mobile
data.

How much data is included in the free version of VPNhub?

The free version of VPNhub allows you to enjoy unlimited data, though standard fees from your
mobile provider/ISP apply.

About Permissions

Why does the VPNhub app need permission to create VPN Profile?

VPNhub needs permission to access your device to install a VPNhub profile. The app won’t work
if you don’t allow this permission.

About Premium

What is VPNhub Premium?

VPNhub Premium is VPNhub but with added features and content.

What features do I get?

You get no more ads, a faster connection and you can choose from a wide range of countries.

Do you offer a free trial?

Yes we do! We offer a 7 day Free Trial.

How do I become a Premium user?

You can upgrade to a Premium account with a subscription purchase. Click on “Get Premium” in
the app, menu or in the main screen, sign up with either your e-mail address or Google/Apple
account and select the Free Week, Monthly or Yearly plan. Once you complete the signup process,
you will be able to access the Premium version of VPNhub.

Can I use the same account on other devices?

Yes! If you choose to create a VPNhub account after your purchase, then you can use your VPN
HUB Premium subscription on up to 3 devices, including iPhone, iPad, Android phones, and
Android tablets

How do I log in to VPNhub?

If you are a registered premium user and have been logged out of your account or if you want
to use your account on another device, open VPNhub’s menu, select the Log In option and enter
your e-mail address and password. If you signed up with your Google account, select
“Log in with Google account”.

How do I cancel my subscription?

You’ve come so far – don’t jump ship just yet! We’d love your feedback on how we can make VPN
HUB Premium better for you. Please send us your thoughts at
support@vpnhub.com Still want to
cancel? Here is how you should do it, but don’t forget that you will now see ads, have a
slower speed and will only be able to connect from one single location:

    1. From iOS device:
      1. Please visit this url:

        https://support.apple.com/en-ca/HT202039

 

  1. From Android device:
    1. Please visit this url:

      https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Technical Issues

How do I change my password?

Select “Account & Support” in the menu and tap on “Change Password”.
You’ll be asked to confirm your identity through your registered e-mail account and will then
be guided through the process to change your password.

I forgot my password. How do I reset it?

From the login screen, tap “Forgot your password?” You’ll be prompted to confirm your identity
by email and will then be guided through the process to reset your password.

I still can’t log in!

Contact us at support@vpnhub.com with your account
username (the e-mail or Google account you used to create your account) and we’ll help.